Zoho Desk
OS :
Version :2.6.11
Size :64.47Mb
Updated :Aug 31,2022
Developer :Zoho Corporation
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Here are three topics with questions that users may discuss online about Zoho Desk: 1. What features do you think make Zoho Desk's ticketing system more efficient than other helpdesk software? 2. How do you track and manage customer conversations using Zoho Desk's threaded conversations feature? 3. Have you experienced any significant improvements in customer satisfaction after implementing Zoho Desk in your organization?
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Pros and Cons from users' feedback
Based on the users' reviews on the App Store, here are three pros and three cons of the Zoho Desk app: **Pros:** 1. Easy to use and navigate, with a user-friendly interface and simple workflows. 2. Effective ticket management and organization, with customizable fields and tags. 3. Seamless integration with other Zoho apps, enhancing productivity and collaboration. **Cons:** 1. Limited customization options for the dashboard and layout, causing frustration. 2. Occasional issues with synchronization and data loading, leading to errors and delays. 3. Lack of advanced reporting and analytics features, making it difficult to track performance. Note: The reviews are subject to change and may not reflect the current state of the app.
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Description
Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
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