ServiceNow Agent
OS :
Version :VARY/15.2.0
Size :/71.11Mb
Updated :Aug 23,2022
Nov 24,2022
Developer :ServiceNow
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Pros and Cons from users' feedback
Based on the users' reviews, here are the conclusions: **Pros:** 1. Streamlined workflow: Users praise the app's ease of use and intuitive design for streamlining their workflow. 2. Reliable performance: Many reviewers commend the app's consistent performance, speed, and reliability. 3. Customizable: Users appreciate the app's ability to be tailored to their specific needs and preferences. **Cons:** 1. Limited functionality: Some users find the app's features and functionality to be limited, particularly when compared to desktop versions. 2. Technical issues: A few reviewers report experiencing technical glitches, crashes, and errors, which can be frustrating. 3. Lack of updates: Some users express disappointment that the app has not received updates to address certain bugs or improve features. Please note that these conclusions are based on a general analysis of the users' reviews and may not reflect the opinions of every individual user.
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Description
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​

With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

NOTE: This app requires the ServiceNow Madrid instance or later.

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310

© 2022 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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Comments (2)
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  • S
    By Stephan SalzmannJun 13,2022
    Die App könnte auf Deutsch übersetzt werden.
  • R
    By RolandMar 7,2021
    Super Tool