Securus Mobile
OS :
Version :3.5.1/3.5.1
Size :/29.44Mb
Updated :Aug 24,2022
Aug 24,2022
Developer :Securus Technologies, LLC
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Description
The Securus Mobile app now requires Android 7.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability
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Comments (5)
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  • {{comment.commentUser.substring(0, 1)}}
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  • r
    By r lAug 19,2022
    still not able to set up call subscription, only messaging.
  • D
    By DebiAug 19,2022
    Horrible. Keeps telling me my password don't match Doing over and over and still the same. Horrible horrible and very frustrating.
  • A
    By Anna JonesAug 19,2022
    At this point in time I'm furious I've had calls cut off and now I lost money for a video call and I can't get in touch with anyone.This is frustrating our lives one depend on this honestly some have mental health problems and all.I need help getting my money back another call or something.I don't have money to keep adding for this to keep failing.
  • M
    By Maggie MartinezAug 17,2022
    Friendly User
  • A
    By Angela AbawiAug 17,2022
    Too difficult just to make a call. The app is not intuitive.