Based on the user reviews of the Philly Pretzel Factory app, here are the conclusions: **Pros:** 1. Users rave about the app's ease of ordering and pickup process, saying it's "intuitive" and "streamlined". 2. Many customers appreciate the discounts and promotions offered through the app, terming it a "great way" to save money. 3. Reviewers praise the app's user-friendly design, citing it as "easy to navigate" and "attractive". **Cons:** 1. Some users complain about frequent app crashes and glitches, calling it "frustrating" and "unusable" at times. 2. Several reviewers express disappointment with the app's lack of customization options, saying it's too limited. 3. A small but vocal group of users object to the app's push notifications, calling them "annoying" and "invasive".