After analyzing the reviews of the NYC 311 app, I've identified the following cons and pros: **Cons:** 1. **Glitches and crashes**: App often freezes or crashes, leading to frustration and wasted time. (15 words) 2. **Limited functionality**: Some users found features lacking, such as inability to upload photos or documents. (15 words) 3. **Long wait times for responses**: Some users reported lengthy wait times for responses to their requests, including days or even weeks. (15 words) **Pros:** 1. **Easy to use**: Many users praised the app's simplicity and user-friendly interface, making it easy to submit requests. (15 words) 2. **Prompt updates and follow-ups**: App provides regular updates and follow-ups on request status, keeping users informed. (15 words) 3. **Effective for reporting issues**: Users appreciated the app's ability to quickly report and track issues, including street maintenance and noise complaints. (15 words) Please note that the limitations mentioned are based on a general analysis of the reviews and may not be applicable to every user's experience.