Based on the user reviews on the App Store, here are the conclusions: **Pros:** 1. **Effective Communication**: Users praise Kipsu for facilitating easy communication with their property managers and resolving issues promptly. 2. **Streamlined Process**: Many reviewers appreciate the app's streamlined process for reporting issues and requesting maintenance, making it easy to get things done. 3. **Friendly Customer Service**: Users commend Kipsu's customer support team for being responsive, helpful, and resolving issues efficiently. **Cons:** 1. **Occasional Errors**: Some users report encountering errors while using the app, which can be frustrating and lead to wasted time. 2. **Lack of Customization**: A few reviewers wish for more customization options, such as being able to log in with their account credentials or set up notifications. 3. **Inconsistent Response Times**: Some users express disappointment with the inconsistent response times from property managers, which can lead to frustration and delays.