Based on the user reviews, here are three cons and three pros with a 15-word limit each: **Cons:** 1. "Error-prone and glitchy, frequently crashes and loses important data during customer interactions." 2. "Lack of customization options and limited integrations with other business tools and software." 3. "Customer support is non-existent or very slow to respond to serious technical issues." **Pros:** 1. "User-friendly interface and straightforward workflow make it easy to navigate and manage contacts." 2. "Real-time analytics and reporting provide valuable insights to improve customer service performance." 3. "Integration with calendar and contact features streamlines workflow and reduces administrative tasks." Note: These conclusions are based on a summary of the user reviews available on the App Store, and may not reflect the full range of opinions or experiences with the app.