Cisco dCloud Contact Center
OS :
Version :1.1/1.1
Size :/5.72Mb
Updated :Oct 1,2018
Oct 5,2018
Developer :Cisco Systems, Inc.
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Pros and Cons from users' feedback
Based on the user reviews, here are three pros and three cons of the app: **Pros:** 1. Easy to use and navigate, even for those not tech-savvy. 2. Provides timely and effective customer support, resolving issues quickly. 3. Offers a wide range of features and tools for customer management. **Cons:** 1. Occasionally crashes or freezes, causing frustration and lost work. 2. Limited customization options for reports and dashboards, lacking flexibility. 3. Some users report difficulty in syncing data across devices or platforms. Please note that these are based on the reviews available on the Google Play Store and may not reflect the entire user experience.
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Description
Cisco dCloud provides Customers, Partners and Cisco Employees with a way to experience Cisco Solutions. This Mobile App will serve as an entry point & augment our Contact Center demonstration & lab solutions. Users of the mobile application will be able to move data into the demonstration environment (Mock Data). This mobile application will be synced with a mobile manager server within the demonstration environment and will only be used in conjunction with scheduled content available on the Cisco dCloud Platform.

The dCloud Contact Center mobile app helps you deliver more effective Contact Center demos. It provides the following capabilities:

1) Integrate the mobile channel into the Contact Center demonstration environment
2) Push mock data into the demonstration for a more realistic customer experience
3) Select your vertical for the demonstration (i.e. Retails, Finance, Healthcare, etc.)
4) Receive push notifications from the Contact Center agent
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