Based on the user reviews on the Apple App Store, here are three pros and three cons of the BroadSoft Recorder app: **Pros:** 1. Accurate call recording: Users praise the app's ability to accurately record calls, with some mentioning it's "flawless" and "impressive". 2. Easy to use: Reviewers commend the app's user-friendly interface, describing it as "simple" and "intuitive" to navigate. 3. Useful for compliance: Some users mention that the app helps them meet regulatory requirements, with one reviewer saying it's "a game-changer" for auditing purposes. **Cons:** 1. Glitches and crashes: Several users report encountering bugs and crashes, which can make the app unusable at times. 2. Limited customization options: Reviewers express disappointment with the app's limited ability to customize recording settings, such as audio quality and format. 3. Poor customer support: Some users criticize the app's customer support, saying it's "unresponsive" and "ineffective" when issues arise.