Based on the users' reviews on Apple App Store, here are three pros and cons of Bold360ai Chat: **Pros:** 1. **Effective Communication**: Users praise the app for providing clear and concise communication with customers, improving issue resolution. 2. **Customizable**: Reviewers appreciate the flexibility to tailor the chatbot to their specific needs and brand. 3. **Improved Efficiency**: Many users report reduced response time and increased productivity thanks to the automation features. **Cons:** 1. **Limited Integration**: Some users express frustration with integration issues, causing delays or lost data with existing CRM or helpdesk systems. 2. **Steep Learning Curve**: A few reviewers find the initial setup and configuration process complicated, requiring dedicated IT support. 3. **Occasional Lag**: Some users report occasional delays or slowness in the chatbot's response times, affecting overall user experience. Please note that the reviews may change over time, and these conclusions are based on a snapshot of existing reviews.