Based on the users' reviews, here are three pros and three cons of the Atera app: Pros: 1. **Streamlined remote work**: Users praise the app's ease of use and remote access features, making work-from-home seamless. 2. **Effective issue tracking**: Customers appreciate the app's issue tracking and resolution features, providing clear visibility on support requests. 3. **Real-time updates**: Many users commend the app's real-time updates, ensuring they're always informed about changes and developments. Cons: 1. **Initial setup challenges**: Some users report difficulties setting up the app, citing confusing setup processes and inadequate instructions. 2. **Limited customization options**: Users express frustration with the app's limited customization options, making it difficult to tailor to specific business needs. 3. **Occasional connectivity issues**: A few customers experience connectivity problems, resulting in lost connections or delayed data transmission. Note: The word limit for each item is 15 words.