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ARRIS SURFboard Manager
OS :
Version :5.3.41
Size :96.07Mb
Updated :Mar 5,2022
Developer :ARRIS Group, Inc.
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Here are three topics that users may discuss about the Arris Surfboard Manager app, turned into questions: 1. How does the app help you troubleshoot and resolve common internet connectivity issues? 2. Can you customize the app's settings to optimize your internet speed and performance? 3. Are there any security concerns or privacy issues with using the Arris Surfboard Manager app?
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Pros and Cons from users' feedback
I'd be happy to help you with that! After analyzing the user reviews on the Apple App Store, here are three pros and three cons of the Arris Surfboard Manager app: Pros: 1. Easy setup and user-friendly interface make it simple to manage my home network. 2. The app provides detailed information about my internet speed and usage, helping me optimize. 3. The ability to prioritize devices and set custom settings for each device is very convenient. Cons: 1. The app often crashes or freezes, causing frustration and requiring frequent restarts. 2. Limited customization options for parental controls and content filtering are disappointing. 3. The app's performance is slow and unresponsive at times, making it difficult to use. Please note that these are general summaries based on user reviews and may not reflect your personal experience with
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Description
The ARRIS SURFboard® Manager app is being updated to SURFboard Central - https://apps.apple.com/us/app/surfboard-central/id1478418148 SURFboard Central will help you get the most of your device with new features, new UI and new experiences. We are excited to have our new and current customers shift over to SURFboard Central and have worked to make the transition as easy as possible. For our SBG8300/SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 customers: New customers - please start with SURFboard Central App for onboarding and managing your device. If you already completed onboarding, no worries - you will be prompted to seamlessly transfer all your information to the new App. Existing customers - with this update, you will be prompted to launch SURFboard Central that will seamlessly transfer your existing configuration and settings to the new App. For our legacy device users: SBR-AC3200P / SBR-AC1900P / SBR-AC1200P / SBX-AC1200P Stay Tuned - we will be updating our Mobile Application to support these devices. For now, please continue to use the ARRIS SURFboard® Manager App to manage and configure your devices.
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Comments (4)
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    By guenjdgffwdjysMay 10,2021
    It made me angry that I had to enable location data to manage my router via app-what's the point of having an admin tool on a portable device if you have to be home to use it? It was touchy to get in and the parental controls were absolute garbage, no value or functionality to them if there's more than one adult connecting a single device to the network. The modem/router and this associated software are DEFINITELY not worth eventually saving the $14/month we were paying comcast for their device and far superior network management tools. I'm not sure how long ago it happened but the app just plain stopped working. Access devices must be on the wifi network to connect to the app, and the app never recognizes that my phone is on its network so NEVER connects. Awesome feature when you're troubleshooting connection issues with your network and can't get into the management tool, kudos to the Bloody Stupid Johnson who programmed that bug in. We're getting a new modem and router and I won't...
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    By afektmediaOct 20,2019
    App no longer fetches router information, worse when you proceed to log in to router via web manager a pop up alerts you that someone is already logged on to web admin and add sad asks if you want to log them off. Once you choose to do so it keeps alerting you that another user is logged on. You have to literally reset the entire router to get back into web admin. This is not only a high risk liability for keeping you locked out of tour web admin it also creates many security problems. ARRIUS Fix this app immediately or Apple should remove from store. For a company that claims to have sold over 300 modems how in the hell do they develop complete garbage software and create security issues for millions of households. Get your act together ARRIUS - i paid over $400 for your DOCS 3.1 wifi router and you can’t even reply your reviews here? Your app breaks your routers, you need To update your app for ios 13 or your customers will demand Apple to take down at once.
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    By RawrrulAug 6,2020
    Aside from wishing it was easier to speak to someone my biggest issue is with the network map. The network map shows and “helps” you manage all the connected devices to your WiFi/router. On the top right corner after tapping a device there is a button that says “pause” if you pause a device it will pause its WiFi connection and have no internet access. After you pause a device, there is NO WAY OF UNPAUSING. PLEASE FIX! Someone keeps pausing my laptop to get better internet but then I get screwed because now that I figured this out, I have also figured out that there is no way of unpausing my device after it’s been paused. As far as I can tell my device will eventually get internet access again. And then not too long after get paused again because someone wants better internet connection. Bottom line is, it’s easy to pause a device. There is NO OPTION TO UNPAUSE and it needs to be fixed.
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    By Leomama3Oct 11,2021
    I got my new arris gateway a few days ago and so far I’m much happier with it than the one xfinity provided. But this app is useless. It tells me I’m not connected to the internet when I clearly am and the most irritating part is the network map never works. The first 1.5 days it seemed to work fine but now it doesn’t show any connected devices. No matter how many times I refresh, nothing. I’ve deleted and reinstalled the app and nothing has fixed it. I have always relied on this type of feature to turn off WiFi for gaming devices so the kids don’t stay up past their allowed time. Now I have to gather every single device (or take power cords) if I want to ensure my kids are off devices. Please fix the app!
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